Structured thinking. Practical delivery.
Every engagement follows a clear rhythm — so you always know what is happening, what comes next and what you will receive.
Six stages from idea to handover.
Discover
Understand the organisation, audience, problem and desired outcome.
Diagnose
Review the available evidence, identify gaps and clarify the real challenge.
Design
Develop the strategy, structure and recommended solution.
Develop
Produce the agreed document, system, publication or brand foundation.
Deliver
Complete quality checks and hand over the approved work in the agreed formats.
Document
Capture learning, next steps and opportunities for future improvement.
From first enquiry to handover.
- Initial enquiry.
- Suitability review.
- Brief clarification.
- Written scope and quotation.
- Deposit or agreed mobilisation payment.
- Research and development.
- Review stage.
- Final delivery.
- Handover and next actions.
- Clear scope.
- Practical timelines.
- Defined revision allowance.
- Honest communication.
- Professional file delivery.
- Confidentiality.
- No hidden additions to the agreed work.
A short list makes everything faster.
Where AI helps — and where human judgement decides.
Palm & Pixel may use reputable artificial-intelligence tools to assist with research, structuring, drafting, analysis and production. AI-assisted work is reviewed, refined and directed through human judgement.
Clients should not submit confidential, personal or commercially sensitive information unless an appropriate handling arrangement has been agreed.
Tell us what you are trying to achieve.
You do not need a perfect brief. Describe the challenge and where the project currently stands, and we will recommend a sensible next step.